Nursery bonus: late payments and furious parents
Payments are in order until December 2023 but still no credit since the beginning of the year
ROME – Mums and dads are furious: the ‘nursery bonus’ paid by INPS since January has not yet been paid. As far as we know, payments are in order until December 2023 but still no credit since the beginning of the year. In the last official communication, released by the Social Security Institute and dated 20 April, was considered of course, accreditations had been arranged for the first accepted applications. But this did not happen. In some cases, the procedures are not even registered, and even when they are (for months), they are never ‘closed’ so that the payment is made to the current account or via the method chosen by each individual parent. Parents are (rightly) worried, the bonus is sometimes fundamental support for those with children under 3 years of age.
Some users have already paid more than 3,000 euros in advance for nursery school fees: “Application for nursery school contribution made on 4 March; after 64 days still in ‘Registered’ status. The headquarters territorial communicates that Rome does not send the applications to the competent offices and therefore they cannot process them. Are you already paying 5 months, advance more than 2000 euros. When will you pay the bonus, in December? And also: “I also called again to ask. Milan. I too have already paid 4 months for a total of 3200. No comment. Truly shameful.” A user also points out that “today is May 7th and I am about to advance the fifth instalment, what was supposed to be help for families will become help to cover the loans that families are asking for“.< /p>
COMPLIANTS TO THE CALL CENTER AND VIA E-MAIL
No positive results even for those who managed to speak with an INPS call center operator or via email. “Why don’t you talk about the shameful management of the nursery bonus??? Question submitted on 29/02 still in Protocol status, written complaints made without response, on Friday I finally manage to speak to the switchboard and the operator tells me that she sees the question, which is all in order and we just have to wait. Today I receive the response to the written complaint: my question is not visible and therefore cannot be worked on possible. Same response sent to many other acquaintances…But how do you work???”, writes another user. “Dear User, At the moment the questions are present on the new management system in the preliminary phase, however we are not yet allowed to settle them because the procedure is not active. Kind regards”, is the response received from another parent.
THE RESPONSE FROM THE INPS
Inps on its official social page responds like this: “Many users view the payment dates, but some procedures require further checks and take longer. Furthermore, it can also depend on the > workload of the individual officeHowever, the necessary reports and checks have been made Payments are in progress, so you will receive what you are entitled to shortly. We apologize for the inconvenience “.